FAQs

What dealers ask us.

Straight answers on integration, setup, pricing and your data.

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Talk to a person. We’ll answer it with your store and your systems in mind.

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Common questions

The short answers.

Does HeyG integrate with our current CRM?

HeyG is built to work with the technology your dealership already runs. Integrations have been scoped for DriveCentric, Elead/CDK and VinSolutions, among others. What syncs depends on your CRM and its permissions, and we confirm your system and what’s supported during discovery.

How is HeyG different from other AI tools?

HeyG connects what you know about the customer with help in the moment. Signal builds the customer profile, Wingman guides your salespeople on the call, LANE drafts texts and emails and answers questions, and Relay answers calls when no one can. Your team still has the conversation. HeyG makes sure they start it knowing the customer.

Is HeyG replacing our BDC?

No. HeyG helps your BDC and sales team spend their time on the conversations that matter. Relay and LANE can take repetitive calls and messages, and Wingman gives your team suggested responses and objection help on the call. You decide what your people handle and what HeyG handles.

How does HeyG know so much about our customers?

Signal builds a profile from your lead details and the customer data sources you allow. How much it finds depends on the customer, the source and the integration. The goal is useful context for your team, and anything inferred is shown as a signal to check.

How does Wingman work during a live conversation?

Wingman listens to the conversation and uses what HeyG knows about the customer to suggest questions, responses and ways to handle objections in real time. Your salesperson stays in control and decides what to use.

Can HeyG automatically contact customers and schedule appointments?

It can, depending on what you turn on. Relay answers calls and routes them to the right department, and HeyG’s AI can help with outreach, common questions, follow-up and appointment setting. The channels, how much is automated and what updates your CRM depend on your products and integrations. We’ll show you what’s available for your setup.

How much does HeyG cost, and how do we measure ROI?

Pricing depends on the products you choose and the size of your store, and we’ll walk you through it on a call. To measure results, we set a baseline before launch for response rates, appointments set and shown, conversion and team adoption, then track against it.

How long does implementation take?

Setup covers discovery, system access, configuration, testing and team training. Timing depends on your CRM and the approvals involved. We aim to go live in 14 days, and we’ll confirm the timeline for your store.

Can HeyG be customized to our dealership?

Yes. HeyG follows your store’s greetings, value propositions, appointment language and processes. What you can configure depends on the products you use, and dealer groups can set requirements store by store.

How secure is our customer data?

We review data security and permitted use with your team during setup, including access controls, infrastructure, data handling and any requirements your dealership has. If you need certifications, test reports or retention terms, ask and we’ll share what’s approved.

Bring one real conversation.

We’ll show you what your team would have known, and what HeyG would have helped them say.