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Meet LANE

She already knows the customer.

The AI behind HeyG knows the customer, understands the conversation and has the dealership context to help your team make the next move. No starting from scratch.

Meet LANE in action→
LANE

Jasmine’s back at 4. What should I know?

  • Second visit
  • Liked the CX-50 in red
  • Asked about a bike rack
  • Prefers text

Skip the intro, it’s her second visit. Have the red CX-50 out front with a bike rack on it so she can see the fit. Confirm 4 o’clock by text now.

Hi Jasmine, it’s Chris. The red CX-50 is ready for 4, bike rack and all.

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Ask LANE anything

Less prompting. More knowing.

Everyday AI starts with what you tell it. LANE starts with what your dealership already knows, what Signal has uncovered and what previous conversations have established.

Everyday AIA general-purpose assistant. Great at a lot of things. Here, you bring the context.

I’m a salesperson at a Ford dealership. I’m about to call a customer named Troy Whitfield. He filled out a web form for a 2024 F-150 XLT. He drives a 2017 F-150 XL now. He tows a camper most weekends and asked about tow ratings when we talked Tuesday. He missed his test drive that day because of work. His wife Kara weighs in on big purchases. He prefers texts after 5 PM and he’s talking to one other dealer. Write me a short, friendly way to open the call that doesn’t feel pushy.

Here’s a friendly opener: “Hi Troy, it’s Chris from the dealership. I wanted to follow up on the F-150 and see if you had any questions…”

LANEBuilt into HeyG. The context is already there.

What should I say to Troy?

  • Weekend camper
  • Tow ratings, Tuesday
  • Missed test drive
  • Kara weighs in
  • Prefers text after 5
Open with
The camper, not the truck. He asked about tow ratings on Tuesday, so ask what he’s pulling these days.
Then
Offer Saturday morning to make up the test drive he missed for work.
Bring in Kara
She weighs in on big decisions. Invite her so she sees it too.
Keep in mind
He’s talking to one other dealer. Keep it easy, and if he doesn’t pick up, text him after 5.

Everyday AI can answer questions. LANE already knows why you’re asking.

You don’t always have to ask.

Call preparation, live guidance, customer summaries and follow-up can already be waiting when your team needs them. And when there’s more to know, LANE is right there.

‹ CUSTOMERSSofia MartinezReady to callLive call03:05Call endedTextCallEnd call

Call plan LANE

Hey Sofia, it’s Chris. How are the dogs feeling about the Forester?

  • Open with the dogs
  • Seats down, show the cargo
  • Offer a weekend drive

Call guidance LANE

“I’m just not sure the dogs will fit.”

Bring them Saturday. If they don’t fit, you’ll know before you buy. I’ll have the seats down and a blanket in the back.

Follow-up LANE

Text to Sofia

Saturday at 10 works. Bring both dogs. The seats will be down and there’s a blanket in the back.

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  • Test drive Saturday, 10 AM
  • Both dogs coming

The whole story. Wherever you need it.

Lena called after hours about a rattle in her CX-5. At the service driveIt was still under warranty.While it was in, she asked about a hybrid. Before the callHer commute just doubled.She drove one that Thursday. On the callHer husband wanted to see the cargo space first.Two weeks later, In the follow-upthe hybrid went home with them.

Put LANE to work.

Bring a real customer scenario. See what changes when the person helping your team already knows the story.

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